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Denna policy talar om att verifiera identiteter, hålla ditt konto säkert, ställa in preferenser för marknadsföring och dela information lagligt med licensierade partners och myndigheter i Sverige när det behövs. Du samtycker till att följa dessa regler och vet hur du får tillgång till, ändrar eller tar bort din information genom att använda webbplatsen som en svensk spelare.
För att göra ett konto på Lord Ping Casino måste du ge dem lite grundläggande information om dig själv så att de kan ställa in din profil, hålla din information säker och få tjänsterna att passa din plats.
Om du vill undvika förseningar när du senare vill dra tillbaka, bör informationen du anger vid registreringen matcha vad som står på dina officiella dokument. Identitetsverifiering är en säkerhetsåtgärd som är integritetsförsta och som hjälper till att stoppa bedrägerier, spela av personer som inte är gamla nog och kontomissbruk. Bekräftelse kan begäras när du registrerar dig eller senare, vanligtvis före ditt första uttag på 500 kr eller mer. Det beror på vad du gör.
När du registrerar dig kommer du vanligtvis att bli tillfrågad om följande information. Det används för att göra din spelarprofil, se till att du får spela i Sverige, och stödja säkerhet och ansvarsfullt spelande.
Om du vill göra betalningar och uttag enkelt från ditt konto, använd inte smeknamn, kortnamn eller tillfälliga adresser. Om något förändras i framtiden, se till att du snabbt uppdaterar din profil så att allt förblir detsamma. Kontroller för ålder och behörighet görs vid anmälan. Du kan bli ombedd att bevisa vem du är innan du kan sätta in kr100 eller be om ett uttag om systemet hittar ett misstag eller saknar information.
För identitetsverifiering (KYC) kan du behöva ladda upp bevis på din identitet. Här är några av de vanligaste förfrågningarna, men de kan ändras beroende på din kontohistorik och betalningsmetod.
När du laddar upp dokument, se till att bilderna är tydliga, fullständiga och läsbara och att alla hörn kan ses. Dokument som är inaktuella, beskurna eller suddiga kan orsaka fler förfrågningar och göra att det tar längre tid att godkänna ett uttag av kr500 kr.
Du kan göra det enklare för människor att verifiera din identitet genom att använda samma namn och personlig information för både din casinoprofil och din betalningsmetod. Om du nyligen bytte namn eller adress, var redo att visa bevis så att ditt konto kan kontrolleras utan problem.
På Lord Ping Casino använder vi begränsade personuppgifter för att se om du är berättigad till en turneringskampanj, 100% match bonus, free spins drop, or reload offer. To avoid misuse, duplicate claims, and payment problems, this helps us make sure that the right terms are applied to the right account.
Checks for eligibility are meant to be fair; we only look at what's needed to make sure you are who you say you are, where you play, and that the promotion rules are followed. We might also look at transaction data to make sure that the qualifying action took place if a promotion requires a minimum deposit of (_sc2_)20 or a bonus of up to (_sc2_)200.
Information from your account registration, like your name, date of birth, and contact information, is used to make sure you meet basic eligibility requirements like age and to connect promotions to a single user account. Location and residency signals can help you make sure that they are available in your area.
This could be your stated address, your IP address, or the country you chose when you registered. This is done to make sure you are eligible in (_sc0_) and to apply any promotion restrictions that are specific to that country. For some promotions, you may need to provide identity and verification information before you can get your money or cash out your bonus winnings. For example, if the rules say that you have to prove who you are and where you live before you can convert or cash out more than (_sc2_)500, we may ask for proof of your identity and, if necessary, proof of your address. Payment and transaction data is used to make sure that the offering payment method is valid, that the qualifying actions were carried out (for example, a minimum deposit of (_sc2_)20), and that the funds have not been refunded or disputed.
This information could also be used to stop the same payment instrument from being used to pay for more than one claim. Promo rules are applied fairly by looking at data about game play and bonus activities. This can include how long it takes for the bonus to start working, how many times it has to be wagered, which games are eligible, and whether there is a promotion cap, like (_sc2_)1000 in bonus winnings. Technical identifiers and device types, like browsers and some security identifiers, can be used to find duplicate accounts, automated claims, or patterns that look fishy and might be breaking the rules of a promotion. Promotions usually only let one person, household, or device take part, unless the terms of the offer say otherwise. We may then compare important data points to avoid getting bonus claims for the same thing more than once.
Name, date of birth, email address, phone number, and verification records may all match for one person. One household is eligible; we may look at address and shared network signs if they are relevant to the promotion. If you use the same payment method to get a welcome bonus more than once, we may check to see if you are eligible for additional payments. If you can't get a promotion because of your nationality or where you live, we may use the information you gave us about your (_sc1_) and verification to make sure you follow the right rules and avoid giving you the wrong bonus. We use the same data points to record when a promotion can't be given or has to be taken away because of rules about who can get it. This helps customer service explain what happened and how to get it next time (for example, by making a qualifying deposit of (_sc2_)20 with an eligible payment method).
When you add money to your Lord Ping Casino account, we only process the payment data that we need to keep your account safe and complete the transaction. For example, if you use a card, an e-wallet, or crypto, this includes technical identifiers, transaction references, and some information about the payer. Also, we don't keep your crypto private keys or full card numbers. Payment information is sent over encrypted connections and handled by payment providers that have been checked out. Only authorized staff and systems that support deposits of (_sc2_)10 or more can access the information.
How we deal with data based on the type of payment: Our payment partners usually handle card payments. We may keep a record of the transaction for security and legal reasons. This record may include the last four numbers of the card, the type of card, the country that issued the card, authorization codes, and timestamps. We don't store full card information; sensitive card information is handled in secure payment environments that are meant to keep information from getting out and stop misuse. For e-wallet deposits, you need a way to identify your wallet account, like a wallet email address or wallet account reference, along with information about the transaction, like the payment status and a provider reference number. This information helps us match deposits like (_sc2_)25 to the right casino account, fix payments that didn't go through or were reversed, and help with chargebacks and checks to stop fraud.
Data from blockchain transactions, like wallet addresses, transaction hashes, and network confirmations, are used for crypto deposits. We use this information to help us find patterns that might be suspicious and to credit your account when we have enough confirmations. Your seed phrase or private keys will never be asked for or kept by us. We only keep the records we need to prove the transfer and match it to your account. If you deposit (_sc2_)50 in cryptocurrency, the amount that is credited to your account may depend on network confirmations and provider processing. It's possible that we'll keep some transaction records for a longer time for chargebacks, reversals, and fraud checks. These records may include the deposit amount (for example, (_sc2_)100), the time, the status, and an internal transaction ID. We may also keep connection signals and payment provider reference numbers and error codes when a transaction fails, as well as account linkage data to make sure the money goes to the right profile.
If a (_sc2_)200 card deposit is disputed, we may use stored transaction references, verification logs, and communication records to look into the claim and respond. However, only staff who need to see these records for compliance and risk management will be able to see them. Cross-border processing can happen if either your payment provider or one of our processing partners is based in a country other than (_sc0_). Your payment information may be sent internationally in this case, but only with the right security measures in place and only to complete the deposit, stop fraud, meet legal requirements, or keep our financial records up to date.
To keep withdrawals safe and in line with the rules, Lord Ping Casino may ask for proof of identity before approving a payout. Initial Know Your Customer (KYC) checks help make sure that the account you're trying to access is really yours, that the money is going to the right person, and that withdrawals like 100 (_sc2_) are safe. When someone signs up, when they make their first withdrawal, or when certain risk factors show up, like when their personal information changes, when they get a new device, or when they start making transactions that don't seem to fit the norm, verification can be asked for. In some situations, more checks may need to be done before bigger payouts like (_sc2_)500 can be sent out. Proof of identity and citizenship documents you might be asked to give: The documents you are asked to give depend on your situation and the way you plan to pay. It is important that all files are complete, clear, and up to date, and that the information in them matches the information used to withdrawn money.
Extra checks—to stop identity theft, you might be asked to take a selfie with your ID or do a short liveness check. If you play from (_sc0_) or a (_sc1_) that is different from the one on your profile, the casino may ask for more proof to make sure they follow the rules and avoid delays in payouts. If you want to avoid delays, make sure your profile information is correct before you ask for a withdrawal, upload pictures when there is enough light, don't crop the edges of documents, and make sure that all of your documents have the same name and address format. Depending on how busy the queue is and how complicated the check is, verification of your documents is usually done within 24 to 72 hours of receiving them.
You may be asked to resubmit if information is missing or not clear, which can make the deadline longer. It is common for withdrawals to be held up until KYC is complete. Withdrawals of 200 (_sc2_) or more may be held up until verification is complete. Data retention: Know Your Customer (KYC) documents and related verification logs are kept safely and only for as long as needed for legal, regulatory, and fraud-prevention reasons. Access is limited to authorized staff and trusted compliance partners. When retention periods end, files are deleted or made anonymous unless the law requires them to be kept or to settle a dispute.
The settings for this account are made to use only the information they need to properly enforce your restrictions and keep your account safe. When you use a limit or cooling-off feature, the system keeps track of the setting you chose, when it was used, and any security logs that are linked to it. We only see this information to make sure we follow the rules, stop fraud, and help you with your request for customer service.
You can set limits on deposits, losses, wagering, and session length right in your account settings. It's not used for marketing purposes to keep track of limits; they're just saved as account preferences. Set limits on deposits—for example, 100 (_sc2_) per day, week, or month—to stop people from adding money without planning to. Loss limits: Set a limit on net losses, like 200 (_sc2_) over a certain time period. Limits on bets—set small limits on stakes, like (_sc2_)300 per week, to lower risk. Set session and time limits to control how long you can be logged in, for example, 60 minutes per session. Reality checks are setup to send you reminders at set times that show the length of the session and what you've been doing.
How changes are handled: lowering a limit (making it less strict) or lengthening the period usually has an immediate effect. To make play safer, there may be a waiting period before a limit is raised, like from 100 (_sc2_) to 300 (_sc2_). Limit changes are recorded to show that you gave permission and to stop changes that aren't authorized. With cool-off and self-exclusion, you can stop people from accessing your account for a certain amount of time or longer. During these times, the platform limits who can log in and play, and it also limits promotional contact when needed. People who need to see it to enforce your restriction will only be able to see your exclusion status. It is kept as a security and compliance marker.
As you ask support to apply or change a restriction on your behalf, Lord Ping Casino may ask for account verification to make sure you are who you say you are and stop anyone else from messing with your account. There may be communication logs kept to show what you told them to do, and only the information needed to verify the request is used. What isn't shared: Other people won't be able to see or buy your responsible gaming settings. Sharing is limited to what is required by law or what is needed to enforce exclusions and stop people from abusing the tools, and the right protections are in place.
This includes device data, cookies, and tracking settings. Such information includes information about your device and connection that helps us load games correctly, keep your session safe, and remember important settings like language and login state. Cookies and other similar technologies help our site's main features work, keep your account safe, and let us see how well features work on phones. Your device and browser let you change a lot of these settings. If you want to be stricter, you can, but some features may be limited. The information that Lord Ping Casino may collect about your mobile device includes its model, operating system version, browser type, language settings, screen resolution, time zone, and technical identifiers. This is done to make sure that mobile play is stable and to stop people from abusing the system.
The IP address and basic connection diagnostics may also be processed as network data to help find strange activity, lower the risk of fraud, and fix performance problems. If you download or use a specific app, it may process extra data to make it work, like the app version, crash logs, and performance metrics. Depending on your platform, you can usually change the permissions an app has right in the settings for your device. From your IP address, location signals may be gathered to help with compliance and service availability in your area, including (_sc0_), if necessary. Our services don't depend on your exact GPS location unless you give us permission to do so or the feature needs it.
Important: Turning off some technical data sharing can affect important processes like logging in, loading games, and making sure the account is safe. It could also affect transactions like depositing (_sc2_)50 or withdrawing (_sc2_)500 if the system can't trust the session. This information helps keep you logged in during a session and stops other people from taking over your session. Making sure that the game works best on your device and screen size. Seeing automated traffic and strange patterns of logins. Looking into any crashes, errors, or problems with the payment page on mobile. Note: Some technical identifiers are needed to keep the service safe and stop fraud, so they can't be turned off completely without affecting service access.
Lord Ping Casino may store cookies or other similar items locally on mobile browsers to help the site work properly. To keep settings, keep sessions going, and make things more stable in an app environment, similar technologies can be used. Our cookies may be strictly necessary, which means they are needed for things like logging in, keeping the site safe, and running the main features. Functional: remember choices you've made about things like language, interface, and consent. You can help us make the site more mobile-friendly by telling us which pages or screens take a long time to load and where people leave it. Marketing: this is used when allowed to see how well a campaign is doing and to show you relevant offers; you can stop this by changing your cookie and ad settings.
In most cases, you can change how cookies work on your phone by changing the settings in your browser. You can block third-party cookies, delete stored data, and limit cross-site tracking, but these options depend on the browser you're using. To get back in, you might have to enter your credentials and go through any verification steps again if you clear your cookies. Tracking and Ad Settings: In system settings, you may be able to stop ads from tracking you or clear an advertising identifier, depending on your device. You might still see ads if you choose to limit tracking, but they might not be as relevant to you. Push notifications are usually not required for app-based access, and they can be turned off at any time in the device's notification settings.
Allow only the cookies that are strictly necessary to keep login and payments stable. If you want less tracking, block or limit third-party cookies. Turn off cross-site tracking and, if possible, reset your advertising identifier every so often. Look over the app's permissions and make sure that only the ones you need are turned on (for example, notifications). For some browsers, "Do Not Track" or similar signals are available. We follow the rules set by our consent tools and the cookie settings on the site or app when we receive these signals. We focus on giving users clear choices when those choices are available.
Security is built into every step of your session, from when you sign in to when your payment is confirmed. Our account information, transaction data, and player records are safe from being stolen or misused because we use modern encryption and controlled access layers. Our privacy practices are in line with the idea of data minimization and secure handling. We only collect the information we need, send it through encrypted channels, and store it in a way that keeps people from getting to it without permission. These steps work for all devices and types of connections. Encrypted connections (TLS/SSL): When you enter your username, password, or payment information, the connection is encrypted from beginning to end. This helps keep data from being stolen on public or shared networks.
This security also covers private actions like updating account information and sending proof of identity. Data security and safe logins: Passwords are not saved in a way that can be read. They are kept safe with strong one-way hashing and other measures, so not even people inside the company can see your actual password. Any extra verification checks that are available can help lower the risk of someone taking over your account. Security measures for the session and the account: We use safeguards to find odd login patterns, repeated failed attempts, and automated traffic. These controls can make your account safer by adding extra verification steps or putting temporary limits on what you can do. Payment safety and transaction integrity: Withdrawals and deposits are handled through encrypted, secure payment workflows.
We do checks to make sure the transaction is real and lower the risk of fraud. For example, we make sure that the account owner's identity matches the owner of the payment instrument. As an example, if risk signals are found, a withdrawal request for (_sc2_)500 (_sc2_) may be held for more checks. Safekeeping of player records: Account and personal information is kept in systems with multiple layers of security. Authorized employees who need the information for operational reasons like account support, compliance, or payment processing are the only ones who can access it. Access is logged and monitored. Security monitoring helps find strange behavior and possible holes in operations. As part of our maintenance, we do things like controlled updates and follow internal security procedures for staff access that help keep our systems safe.
To keep yourself safe, use a unique password, don't let other people use your login, and log out when you're done using a shared device. To help protect your account and look into any suspicious activity, please contact support right away if you think someone has gotten into it without your permission or notice a transaction you didn't agree to, like a deposit of (_sc2_)100. If you visit Lord Ping Casino's website, sign up for an account, use our services, or talk to us, this Privacy Policy will tell you how we collect, use, share, and protect the personal information you give us. If you use our services, you agree that your information will be used in the ways that are explained in this policy.
You should stop using the services if you don't agree with this Privacy Polic. This rule should be read along with any Terms and Conditions and notices about responsible gaming that apply.
For compliance, security, and service delivery reasons, we may get information from third parties, information you give us directly, and information that we automatically collect. Name, date of birth, username, password, address, email address, phone number, and nationality are some of the things that are needed to confirm your identity and account. Verification (KYC) information: a government ID, proof of address, a selfie or live video to show that you are who you say you are, and proof of payment. Payment method identifiers, transaction history, bonus and wagering activity, and the amounts you deposit and withdraw are all examples of financial and transaction data.
Technical and usage data includes your IP address, device identifiers, browser type, operating system, language, the number of pages you view, and log files. Support tickets, emails, chat transcripts, and, if allowed, call recordings are all forms of communication. Responsible gambling and risk information, such as the number of people who have self-excluded, checks to see if they can afford to play, and signs of fraud and AML risk. A website may use cookies and other similar technologies to run, remember your choices, stop fraud, and check how well it's doing. If necessary, you can change how cookies are used in your browser or by using consent tools that are available. As long as the law allows it, third-party sources can include companies that check people's identities, handle payments, stop fraud, give data analysis, and public databases.
Making an account and providing services: to register you, manage your profile, handle deposits and withdrawals, and let you play games. It is necessary to do Know Your Customer (KYC), age checks, anti-money laundering (AML) screening, and follow licensing and regulatory rules. For security and fraud prevention, to find and stop unauthorized access, collusion, bonus abuse, and other illegal actions. To answer questions, settle disagreements, and offer technical support, give customer support. Limits, self-exclusion, and other safety measures for players are part of responsible gaming.
Marketing and communication: to send update messages about the service and, if allowed, promotional messages. You have the choice to stop receiving marketing messages at any time. Analysis and improvement: to find out how features are used, test them, and make the app run better and give users a better experience.
Where applicable law requires a legal basis, we rely on one or more of the following: Contract performance: processing necessary to provide the services you request. Laws require people to follow certain rules about AML/KYC, taxes, accounting, and other issues. Legitimate interests: protecting you from fraud, keeping the network safe, making services better, and running the business, while taking your rights into account. As long as you give your permission for certain cookies and marketing, you can take it back at any time.
We may share personal information with third parties, but only if it's necessary for business, legal, or security reasons and only if the right protections are in place. Hosting, analytics, customer service tools, email and SMS delivery, and CRM systems are all services that service providers offer. In order to complete transactions, payment and financial partners like banks, payment processors, and payout providers are needed. Partner companies for verification and risk: KYC/AML providers, fraud prevention and security companies. Affiliates and group companies: to run operations more efficiently, handle risks, and help customers. Regulators and authorities: when the law, license conditions, or legal requests say so. While keeping privacy and legal processing in mind, business transfers can happen during a merger, acquisition, reorganization, or sale of assets.
Your information may be handled in countries other than the one you live in. When it's needed, we use the right protections, like contractual safeguards and security controls, to help keep transferred data safe.
| Typical retention trigger | Retention approach |
|---|---|
| Account and transaction records | Account closure or last activity. Kept as required by law or regulation and for audits. |
| KYC/AML documentation | Full completion of verification / end of relationship. Kept for statutory periods required by regulators. |
| Security and fraud logs | Event date. Kept as needed for prevention, investigation, and reporting. |
| Marketing preferences | Opt-out or account closure. Kept to respect your choices and follow the rules. |
To keep personal information safe, we use administrative, technical, and organizational safeguards such as access controls, monitoring, secure development practices, and encryption when important. It is your responsibility to keep your login information secret because no system is 100% säker.
Beroende på var du bor kan du ha rättigheter när det gäller din personliga information, så länge du följer lagen och bevisar vem du är. Du kan få en kopia av den personliga information vi har om dig genom att begära den. Rättelse: Be om att information som är felaktig eller saknas ska åtgärdas. Begär radering av data när det är möjligt; juridiskt sett måste vissa uppgifter bevaras. Begränsningar och invändningar: be om begränsningar för behandlingen eller säg nej till vissa användningar.
Begär överföring av vissa uppgifter i ett strukturerat format som vanligtvis används. Kunder kan när som helst sluta ta emot marknadsföringsmeddelanden med hjälp av funktionen för att välja bort marknadsföring. Kontrollera cookies: Du kan ändra hur cookies fungerar genom att använda din webbläsares inställningar och, om sådana finns, samtyckesverktyg.
Oavsett vilken ålder du är, är våra tjänster endast för personer som är gamla nog att lagligt spela i ditt område. Vi samlar inte in personlig information från personer som inte är gamla nog att göra det. Om vi lär oss om den här typen av insamling kommer vi att radera uppgifterna och göra det svårare att komma till dem.
Denna webbplats kan ha länkar till tjänster eller webbplatser som drivs av andra personer. Vi är inte ansvariga för dessa tredje parters integritetspolicyer, så du bör kolla in dem innan du ger dem personlig information.
Vi kan komma att göra ändringar i denna integritetspolicy då och då för att hänga med i förändringar i lag, teknik eller hur vi gör affärer. Den nya versionen kommer att läggas ut på webbplatsen tillsammans med ett nytt ikraftträdandedatum om det behövs. För att acceptera den nya policyn måste användarna fortsätta att använda tjänsterna efter att ändringar har gjorts.
För att använda dina rättigheter eller ställa frågor om denna Integritetspolicy kan du komma i kontakt med Lord Ping Casinos kundtjänst genom de officiella kanalerna som listas på deras hemsida. För att hjälpa oss att bekräfta din identitet och hantera din förfrågan, vänligen ge oss tillräckligt med information.
De fullständiga kortnumren eller CVV-koderna sparas inte på våra servrar. All trafik krypteras med SSL/TLS, och alla betalningar hanteras av PCI-kompatibla tjänsteleverantörer. Ditt transaktions-ID, tid, belopp och betalningssättstyp är det enda vi registrerar för att slutföra din transaktion, stoppa bedrägerier och uppfylla regulatoriska och redovisningskrav. För att göra saker ännu säkrare kanske vi inte låter dig ta ut pengar med en annan metod än den du använde för att sätta in förrän vi gör en snabb säkerhetskontroll.
För Know Your Customer (KYC)-kontroller kan vi be om ett foto-ID, adressbevis och bevis på att du äger betalningsmetoden. Vi använder dessa papper för att se till att vi vet vem du är och hur gammal du är, och för att stoppa återkrav, bonusmissbruk och människor som inte ska vara där från att komma in. Vi förvarar filer säkert och bara så länge vi måste för licensiering, anti-penningtvätt och hantering av tvister. Du kan få en kopia av den information vi har om dig och ändra all information som är fel genom att kontakta supporten.
Absolut. Vi använder riskkontroller som kan ändra gränser och utbetalningstider för att hålla konton säkra och kampanjer rättvisa. Det är möjligt att bonusvillkoren kommer att kräva satsning och kanske inte låter dig spela vissa spel. För att stoppa dubbletter av konton håller vi ett öga på spelmönster och enhets-/konto-länkar. Ndringar i det belopp du kan sätta in och ta ut beror på betalningsmetoden, landet och din verifieringsstatus. Verifiering måste göras innan du ber om en cashout, och uttaget måste gå till en betalningsmetod som står i ditt namn.
Att kontrollera lagarna i Sverige innan du spelar är ditt ansvar. För att följa licens- och efterlevnadsregler kan vi be om adressbevis eller svensk information och begränsa åtkomsten från vissa platser. Ditt konto är säkert på både mobil och stationär dator tack vare krypterade sessioner och automatisk bedrägeriövervakning. För bästa säkerhet, använd ett starkt, unikt lösenord, håll enheten uppdaterad, betala inte för saker på offentligt Wi-Fi och kontakta supporten direkt om du ser inloggningar eller transaktioner som inte ser rätt ut.
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